Terms of Service
The short version
- Harmonic is free for teams of up to 20 people. We don't collect payment details.
- Be decent to each other — the product exists to make teams kinder, not crueller.
- What your team posts belongs to your team. We only use it to run the service.
- Playbooks and coach answers are AI-generated suggestions — useful, not gospel, and never a basis for decisions about someone's job.
- We work hard on reliability but can't promise perfection.
- Queensland, Australia law applies.
This summary is a courtesy — the full terms below are what applies.
Who we are
Harmonic is operated by Harmonic Labs Pty Ltd ("Harmonic", "we", "us"). By using heyharmonic.ai or app.heyharmonic.ai (together, the "service"), you agree to these terms. These terms are effective from 20 July 2026.
The service
Harmonic is a team workspace: a working-style questionnaire, AI-written playbooks, recognition, check-ins, and related features that help teammates work well together.
The service is currently free for teams of up to 20 people. We do not collect payment details. If we introduce paid plans in the future, we will update these terms with notice, and nobody will be charged unless they explicitly sign up to a paid plan.
Your account
You sign in with a one-time code sent to your email address — your email account is the key to your Harmonic account, so keep it secure. You agree to provide accurate information, to use one account per person, and not to share your sign-in codes. We may suspend or close accounts that break these terms or the law.
Your content
The content members create in Harmonic — recognition posts, comments, check-ins, profile details, questionnaire answers — belongs to the people and teams who created it. You grant us a licence to store, process and display that content only as needed to operate the service (for example, showing a playbook to teammates, or generating it in the first place). We do not sell your content, and we do not use it to train third-party AI models.
AI-generated content
Playbooks, coach responses and similar text are generated by AI from questionnaire answers. They are suggestions about working preferences — not professional, psychological or medical advice— and they can be imperfect. Decisions about people's employment (hiring, firing, promotion, pay) must not be made on the basis of Harmonic's output.
Acceptable use
You agree not to:
- use the service unlawfully, or to harass, demean or abuse anyone — including through recognition posts, comments or check-ins;
- attempt to break, probe, or overload the service, or access data belonging to other teams;
- scrape or bulk-extract content that isn't yours;
- impersonate another person.
Availability
The service is provided "as is". We aim for it to be reliable, but we don't guarantee uninterrupted or error-free operation. We may change or discontinue features; for changes that materially affect how your team uses Harmonic, we'll give reasonable notice.
Liability
To the maximum extent permitted by law, Harmonic Labs Pty Ltd and its directors, officers, employees and agents are not liable for indirect or consequential loss arising from your use of the service, and our total liability is limited to the amount you have paid us for the service (currently nothing, because the service is free).
Where the Australian Consumer Law, Schedule 2 of theCompetition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these terms do not limit your rights or remedies under that legislation. These terms are read subject to those mandatory provisions, and if there is a conflict, the mandatory provisions apply.
Ending things
You can stop using Harmonic at any time, and you can ask us to delete your account or your team's entire workspace — see thePrivacy Policy for how. We may terminate or suspend access for breach of these terms. Clauses that by their nature should survive termination (such as liability and governing law) survive it.
Changes
We may update these terms from time to time. For material changes we will notify you by email or an in-product notice, and the effective date above will change. Continuing to use the service after notice means you accept the updated terms.
Governing law
These terms are governed by the laws of Queensland, Australia.
Contact
Harmonic Labs Pty Ltd · [email protected]